Available Courses: Course List

Conferences / Sales Meetings - large numbers need skills training but if you do not have the time or budget to implement it - consider our:

High Impact Two hour sessions


We also run tailored modular courses of 4-5 days duration run over a 3-6 month period. CLICK HERE for an example.

All in-house courses are tailored to meet the specific needs of your organisation.

For further details on any course just click on the course title or if you wish to discuss your needs in person contact Lee Walsingham:

Tel: 01923 835981    Email:�info@partners-in-business.co.uk


APPRAISAL SKILLS

Provides managers with skills they can use to approach any appraisal situation with confidence. Designed around your own current appraisal documentation if desired.

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ASSERTIVENESS SKILLS

Practical course providing skill practice for anyone who needs to be more confident and assertive in work situations.

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CHANGE MANAGEMENT

Aimed at senior managers, managers and leaders who are considering or actually involved in delivering, planning, and implementing a change programme.

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COACHING SKILLS�

For anyone who has to provide on the job coaching to improve someone�s effectiveness in his or her work. (See also Executive One-to-One Coaching)

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CULTURAL AWARENESS

A one day course for those who want to improve their interpersonal skills specifically for working and interacting with different cultures.

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CUSTOMER CARE

Practical tips for improving customer awareness and creating good customer relationships both internal and external customers, on the phone, or face to face.

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DEALING WITH DIFFICULT PEOPLE

At work we all face different types of people, some are more of a challenge than others.
This course provides practical techniques to assist people in handling difficult people and�� situations confidently and effectively

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DIVERSITY & EQUALITY

We can offer a wide range of workshops to meet the specific needs of your organisation. Click on title for examples.

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EMPLOYMENT LAW UPDATE

An overview of�current employment legislation and its implications on your recruitment and employment strategies.

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EXECUTIVE ONE-TO-ONE COACHING

Executive coaching is an ongoing process designed to help managers gain greater competence and overcome barriers to improving performance

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INTERPERSONAL & BEHAVIOURAL STYLES

Improving communication style and managing relationships. For anyone who wants to achieve optimum results from work situations that involve other people

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INTERVIEW AND SELECTION SKILLS

This interactive course looks at the whole process of interviewing from identifying the need for the person, to the interview, and making the final selection.

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MANAGEMENT �/ SUPERVISORY SKILLS

This is aimed at first time managers, or those wishing to improve their management techniques, to give them an understanding of the theory and application of management of people.

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MEETING SKILLS

Anyone who has to organise, run or participate in meetings, and wants to ensure they are efficient and effective use of everyone�s time.

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NEGOTIATING SKILLS

For those who are responsible for selling or concluding cross party agreements, and need to be confident and professional in difficult situations.

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PERFORMANCE MANAGEMENT &�FEEDBACK SKILLS

Feedback is central to performance management. This course covers all aspects of feedback skills and techniques, and is aimed at anyone in a management or supervisory role.

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PRESENTATION SKILLS

For anyone who has to address meetings or make presentations, and needs to build confidence and skills.

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SELLING SKILLS

For employees who sell face to face or via the telephone - helping them to understand the selling process, prioritise their time, and be more confident and effective.

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TEAM BUILDING

For anyone who has a team and wants to develop them further. This is not a course but more a shared activity session for team leader and the team to learn together whilst having some fun.

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TELEPHONE SKILLS

The first point of contact that an external customer has with an organisation is vital.� He or she has the ability to help create or lose a customer and as such is a key player in the organisation.� This workshop will help make telephonist / receptionist and staff more aware of the importance of a professional approach.

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TELEPHONE SALES

Every business needs to increase its customer base and sales turnover and one way is through effective telecommunications.� Whether the customer leads are cold or warm, a positive attitude to win, planning the call and a confident persuasive approach can help to convert a prospect into a customer.

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TIME MANAGEMENT

For anyone who needs an introduction to the basic principles and practices of effective time management or needs to re-establish the disciplines of an existing system.

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TRAIN THE TRAINER

This course is aimed at people new to the training responsibility and who are taking on the role of more formal training of others in classroom situations, or who are called on as experts in their field to train others.

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WRITING / REPORT WRITING SKILLS / MINUTE TAKING

We can offer a range of courses to assist in helping staff improve these key skills. Click on title to see sample outlines.


NHS DEDICATED COURSES


NHS CLINICAL SUPERVISION: LEVEL 1

Workshop is aimed at staff that have supervisory and/or line management responsibilities.� It reviews existing systems, instructs on different models and enables delegates to re-think their approach to become more effective in enhancing their own development and that of their �supervisees�.


NHS CLINICAL SUPERVISION: LEVEL 2

Workshop is aimed at staff that have supervisory and/or line management responsibilities.� It reviews existing systems, instructs on different models and enables delegates to re-think their approach to become more effective in enhancing their own development and that of their �supervisees�.


NHS CLINICAL SUPERVISION: LEVEL 3

Workshop is aimed at staff that have supervisory and/or line management responsibilities.� It reviews existing systems, instructs on different models and enables delegates to re-think their approach to become more effective in enhancing their own development and that of their �supervisees�.

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Contact Us:

email: info@partners-in-business.co.uk
or call Lee Walsingham on 01923 835981